Chapter 11: Post 2

I would, and have, used fractionation in my job when the end goal seems impossible to reach. I work at a large clothing store and at the end of a very busy day, the place can look destroyed. Clothes on the floor, hangers falling off racks, trash here and there, shopping carts, and other random merchandise that just does not belong. But it is my responsibility to get my department clean before I run out of time. If I focus on the big problem, the messy department, I get overwhelmed because I worry I will not clean it in time. But if I can do one small task at a time, I can make steps to reach my goal. I first clean up everything off the floor, then collect the trash, then I can put away the clothes, etc. Fractionation helps me focus on one thing at a time so I do not waste time stressing. 
Framing can be used when I need to talk with co-workers about an issue that was mishandled. If I am unsure of who is to blame, or if I do not want to place any blame, but still want to address the issue, I can use framing to keep a neutral and friendly conversation. 
Reframing can be used with customers. It is incredibly common for a customer to complain about something. It could be they want the merchandise discounted, they do not want to wait in line, they cannot find their shoe size, or the music is too loud. I've heard a wide variety of complaints that can easily turn into an uncomfortable setting if not handled properly. Reframing can give me the chance to turn the conversation to a positive tone. 
Common ground can be used with groups of people I have to interact with. For example, working on a class project. It is much easier to work with people when you know you have things in common with them. Being able to highlight similar interests and values would strengthen our bond as a group.